With Türkiye being a major hub for international travelers, especially for European tourists, the new rule is expected to improve flight punctuality, passenger experience, and airline accountability. Industry analysts anticipate that the change will not only benefit travelers flying to and from Türkiye but also have a ripple effect across the global aviation sector.

What the New Turkish Air Passenger Rights Regulation Covers

The new compensation mechanism mandates that airlines operating in Türkiye must provide monetary compensation for flight disruptions due to technical or operational reasons. The key provisions include:

• €100 for domestic flights delayed by more than three hours.
• €250, €400, or €600 for international flights, depending on flight distance.

Previously, the EU261 regulation only applied to Türkiye-based airlines for flights departing from EU airports, meaning that passengers could only claim compensation for significant disruptions when leaving the EU, but not when returning from Türkiye. The updated Turkish regulation now ensures that flights departing from Türkiye with Turkish airlines are also covered.

Why This Matters for Travelers and Airlines

With Türkiye serving as a gateway between Europe, Asia, and the Middle East, millions of travelers pass through its airports each year. The regulation aims to:

• Protect passenger rights by ensuring they receive fair compensation for long delays.
• Improve airline efficiency by encouraging carriers to minimize flight disruptions.
• Close a regulatory gap by covering flights arriving in the EU operated by Türkiye-based airlines, something that EU261 did not previously include.

Türkiye’s Position as a Major Global Travel Hub

As one of the most visited countries in the world, Türkiye’s aviation industry plays a crucial role in international tourism. Its airports handle millions of passengers annually, with Istanbul serving as a key transit point for travelers heading to Europe, Asia, and Africa.

According to Skycop, a compensation management company, Türkiye’s airports maintain relatively good punctuality records, with just over 4,100 flights delayed by more than three hours or canceled in 2024. This figure accounts for approximately 1% of all departures, lower than the European average of 1.5%.

Impact on Airlines: Turkish Airlines, Pegasus, and Charter Carriers

The two largest Türkiye-based airlines, Turkish Airlines and Pegasus Airlines, have been recognized for maintaining high punctuality rates in 2024, with only 0.6% and 0.8% of flights disrupted, respectively. However, numerous Turkish charter airlines flying to Europe tend to have lower reliability rates.

By introducing financial penalties for delays, the Turkish government aims to incentivize better time management and improved customer service among all airlines operating within its borders.

What Passengers Need to Know About Claiming Compensation

While the new regulation provides more rights for air travelers, legal experts suggest that passengers may need to wait for the first court rulings to clarify how the system will be enforced.

Passengers flying from Türkiye who experience delays or cancellations can:

• File compensation claims directly with the airline under the new Turkish regulation.
• Seek compensation under EU261 if their airline is EU-based or departing from the EU.
• Work with compensation management companies like Skycop to ensure fair payouts.

Passengers are encouraged to exercise their rights and push airlines to improve travel experiences by ensuring smooth and timely operations.

The Global Impact of Türkiye’s New Aviation Rules

Türkiye’s move to introduce flight compensation regulations has far-reaching implications for international aviation. Some key effects include:

• More pressure on airlines to reduce delays and cancellations.
• A potential model for other countries to introduce similar passenger rights protections.
• Better travel experiences for tourists, business travelers, and transit passengers.

European Travelers to Benefit the Most

The new Turkish rules address a major gap in EU261, which previously did not cover flights arriving in Europe from Türkiye-based airlines. As a result, millions of European travelers flying with Turkish carriers can now claim compensation for delays—something that was previously unavailable under existing EU regulations.

A Step Toward More Accountability in Global Air Travel

Passenger compensation laws have gained traction in recent years as travel disruptions become more common due to factors like weather conditions, technical failures, and operational delays. By enforcing monetary penalties for airlines, Türkiye is taking a proactive step toward making air travel more predictable, transparent, and traveler-friendly.

Looking Ahead: What This Means for the Future of Air Travel

As Türkiye’s compensation system continues to evolve, travel experts predict that:

• More countries may follow suit and introduce similar passenger rights protections.
• Airlines will invest in better planning and efficiency to avoid paying compensations.
• Passengers will have stronger rights and legal options when dealing with flight disruptions.

This article delves into the details of Turkish Airlines’ foundation, its early years, the initiation of services, how it became a leader in its sector, and its rise on the global stage, all analyzed by the expert writers at Investing.com.

The story of a revolution in the aviation sector is hidden within the success story of Turkish Airlines. Starting in 1933 with a small fleet, this journey over time managed to become a global power. Turkish Airlines has taken on a leading role not only as an airline but also in strategic management, innovation, customer-focused service, and social responsibility.

In this installment of our How They Succeeded series, we will closely examine the remarkable evolution of Turkish Airlines from its origins to the present day. The story behind the company’s success invites us to see it not just as a tale of air travel, but as part of a broader narrative of corporate achievement.

The Establishment of Turkish Airlines

Turkish Airlines (THY), founded on May 20, 1933, is the national airline of Turkey. The establishment of Turkish Airlines reflects Turkey’s intent to take a significant step in the civil aviation sector.

Foundation Period (1933-1938)

The foundation of Turkish Airlines was laid on May 20, 1933, with the establishment of the Civil Aviation Organization in Turkey. This organization was founded to regulate and develop civil aviation. The idea of initiating airline transportation in Turkey became more pronounced during this period.

First Flights (1933)

The first flight of Turkish Airlines was made on December 5, 1933, from Istanbul to Ankara. This flight is also regarded as the official founding day of Turkish Airlines. The planes used during this period were generally small and had limited capacity.

Service Initiation Process (1933-1938)

Following its establishment, Turkish Airlines gradually increased its operations and began serving domestic routes. Initially, flights were primarily domestic, but as the company rapidly grew and expanded its fleet, it also started international flights.

Development and Growth (Post-1938)

Turkish Airlines has continuously grown and developed since its foundation. In 1956, the company transformed into a mixed structure controlled 50% by the state and 50% by the private sector. The company became recognized internationally by modernizing its fleet, enhancing service quality, and expanding its routes.

How Turkish Airlines Became a Leader in Its Sector

Turkish Airlines’ rise to a leadership position in the industry has been achieved through a series of strategies, management practices, and innovative applications based on various factors:

• Strategic Roadmap: THY has pursued a strategic vision aiming to become a global player. The company has continually expanded its routes, added new destinations, and thereby increased its market share.
• Service Quality: THY has prioritized customer satisfaction, offering high-quality service, comfortable flights, delicious meals, and professional customer services, creating a positive impact on its customers.
• Fleet Modernization: Turkish Airlines has continuously modernized its fleet, incorporating safer, more economical, and environmentally friendly aircraft. This modernization not only provides a better travel experience but also aims to enhance operational efficiency.
• Innovative Technological Solutions: THY has effectively used technology to improve business processes and provide better service to customers. Innovative technological solutions such as online booking systems, mobile applications, and e-ticketing have increased the company’s competitive advantage.
• Global Collaborations and Alliances: Turkish Airlines has joined significant airline alliances like Star Alliance, creating a global network. This offers customers more destinations and connections while providing operational benefits.
• Social Media and Marketing Strategies: Turkish Airlines has effectively used social media and digital marketing strategies to enhance brand awareness and expand its customer base. Successful campaigns on social media have supported the company’s modern and dynamic image.
• Safety and Sustainability: THY places great importance on safety standards while focusing on environmentally friendly practices, playing a pioneering role in sustainability. This not only strengthens the company’s environmentally conscious image but also offers cost-effective solutions.
• Management and Team Competence: Effective management and skilled personnel have played a critical role in THY’s success. The company has implemented various programs and initiatives to enhance management skills, strengthen staff training, and maintain high motivation.

THY’s Rise on the Global Stage

Turkish Airlines’ (THY) strengthening position in the international market is based on a series of strategic moves and successful collaborations.

• Airline Alliances: Turkish Airlines has joined major airline alliances like Star Alliance, expanding its international network. These alliances provide passengers with a wide range of destinations and connections, as well as operational advantages. Code-sharing and other collaboration forms strengthen the company’s global presence.
• New Flight Routes and Destinations: THY continuously adds new international flight routes and destinations to expand its network. This offers more options and connections for passengers while aiming to gain a competitive advantage.
• Code Sharing and Joint Flights: Turkish Airlines has made code-sharing agreements with other airlines and arranged joint flights, offering customers more travel options. These agreements also foster strong relationships with collaborating airlines.
• Modern Fleet Management: THY has modernized its fleet with more efficient, economical, and environmentally friendly aircraft. This reduces operational costs while providing a more comfortable and safe travel experience for customers.
• Technological Innovations: The company has quickly adapted to technological advancements, offering various online services to enhance customer satisfaction. Mobile applications, online booking systems, and other digital platforms provide a competitive edge in the international market.
• Advertising and Marketing: Turkish Airlines has pursued an aggressive marketing strategy to become a strong brand. Sponsoring major sports events, incorporating celebrities into advertising campaigns, and creating an effective presence on social media have increased brand awareness.
• Investments and Strategic Goals: Turkish Airlines has set strategic investments and goals to progress towards becoming a global brand. This particularly aims for growth and maintaining a competitive edge in targeted markets.

Turkish Airlines’ success story is not only a reflection of an airline’s achievement but also of a nation’s determination and perseverance. Over the years, from its inception to the present, the company has overcome challenges through strategic management and customer-focused services, reaching a respected position worldwide. This success is not only a symbol of the Turkish aviation sector but also serves as an inspiration for future generations.

THY’nin internet sitesinde yer alan ilana, sadece afetzede öğrenciler başvuru yapabilecek. Lisans 3. ve 4. sınıf öğrencilere Anadolu istasyonlarında part-time çalışma imkanı sunulacağı belirtilen ilanda “2935 sayılı Olağanüstü Hal Kanunu’na göre depremden etkilenen iller olarak kabul edilen Kahramanmaraş, Adana, Adıyaman, Diyarbakır, Gaziantep, Hatay, Kilis, Malatya, Osmaniye, Şanlıurfa ve Elâzığ illerinde kendisi ve/ya 1. dereceden yakını (anne, baba ya da kardeş) ‘afetzede’ olarak değerlendirilen adaylar, 11 ilin dışında okuyan ve 1. dereceden yakını (anne, baba ya da kardeş) ‘afetzede’ olarak değerlendirilen adaylarımız sürece başvuru yapabilecek.” bilgisi yer aldı.

Adaylardan istenilen şartlar ise şöyle; T.C. vatandaşı veya mavi kart sahibi olmak, 01.01.1997 ve sonrasında doğmuş olmak, en az 4 yıllık eğitim veren üniversitelerin herhangi bir bölümünde 3. ya da 4. sınıf öğrencisi olmak, 2024 yılında mezun olma koşulu aranıyor. Ayrıca iş başvurusu yapacak afetzede öğrenciler vardiyalı çalışma düzeninde THY ofislerinde haftanın en az 2 günü tam zamanlı olmak üzere haftada en fazla 30 saat çalışabilecek. Adaylardan ayrıca adli Sicil ve Adli Sicil Arşiv Kaydı bulunması ve yapılacak olan İngilizce sınavında başarılı olmak.

Dün akşam saat 20.00’de aktif hale gelen rezervasyon uygulamasıyla ilgili THY Basın Müşavirliği, sadece rezervasyon yapanların uçağa kabul edilecekleri belirtilerek, şu bilgiler verildi:

“Vatandaşlarımızı bekletmemek için bu akşam 20.00 itibarıyla online kanallarımızdan rezervasyon sistemi açılacaktır. Yarın sabah 09.00’dan sonraki uçuşlar rezervasyon üzerinden sağlanacaktır. Sabah 09.00 öncesi uçuşlarda havalimanından binişler gerçekleştirilecektir.”

HATAY HAVALİMANI HİZMETE AÇILDI

Ulaştırma ve Altyapı Bakanlığı’ndan yapılan açıklamada , afet nedeniyle hasar gören Hatay Havalimanı’nın bugün hizmet vermeye başladığı bildirildi.

İGA EKİPLERİNCE 96 SAATTE ONARILDI

Havalimanındaki onarım çalışmalarını gerçekleştiren İGA da konuya ilişkin “Afet bölgesine gönderilen lojistik yardımların ulaştırılması için hayati önem teşkil eden Hatay Havalimanı’nın pistinin öncelikli olan iki kilometrelik bölümündeki çalışmalar, 12 Şubat Pazar günü itibarıyla tamamlanarak operasyona hazır hale getirildi.” açıklamasını yaptı.

THY Basın Müşaviri Yahya Üstün, sosyal medya hesabından yaptığı açıklamada, deprem bölgelerine insani yardım malzemeleri ve arama kurtarma ekiplerinin ulaşması için AFAD koordinasyonunda operasyonlarını sürdürdüklerini belirtti.

THY’nin şimdiye kadar 9’u kargo uçağı olmak üzere 47 uçuş gerçekleştirdiğini aktaran Üstün, şu bilgileri paylaştı:

“Bu kapsamda giden insani yardım uçaklarımızın dönüş uçuşlarını da vatandaşlarımızın kullanımına açıyoruz. Yolcu düzenini sağlayabilmemiz adına da bu uçuşlar için de rezervasyonunuzu mobil uygulamamız ve web sitemiz üzerinden oluşturabilirsiniz. Hem bu uçuşlarımız hem de Adana, Diyarbakır, Şanlıurfa ve Elazığ’dan İstanbul’a olan tüm uçuşlarımızı 13 Şubat’a kadar vergiler dahil 100 TL olarak sabitliyoruz.”

PEGASUS’TAN AÇIKLAMA

Pegasus Hava Yolları, deprem bölgesindeki vatandaşlar için bölgeden çıkış uçuşlarını ücretsiz gerçekleştireceklerini açıkladı. Yapılan açıklamada, “Deprem bölgelerine destek verebilmek amacıyla, AFAD ve yetkili makamların yardım ekipleri ve ihtiyaç duyulan malzemelerin bölgeye ulaştırılması ve depremden etkilenen vatandaşlarımızın tahliyesi için çalışmalarımızı sürdürüyoruz.

Depremden etkilenen vatandaşlarımız için deprem bölgesinden çıkış uçuşlarının tamamını şu andan itibaren ücretsiz olarak gerçekleştiriyoruz. Adana, Diyarbakır, Elazığ, Kayseri, Malatya, Kahramanmaraş, Gaziantep ve Şanlıurfa meydanlarından çıkışlı planlanan tüm yurt içi direkt uçuşlarımız 12 Şubat 2023 tarihi de dahil olacak şekilde ücretsiz olacaktır.

Dün ve bugün Adana, Diyarbakır, Elazığ, Şanlıurfa, Gaziantep, Kahramanmaraş illerimize toplam 18 uçak yardım seferi gerçekleştirdik. Adana, Diyarbakır, Elazığ, Şanlıurfa, Gaziantep illerine ve bu illerden çıkışlı toplam 68 seferimizi ise yolculu olarak planladık.

Desteklerimize tüm hızıyla devam edeceğiz. Kamuoyunun bilgisine sunarız.” denildi.